Customer Service

Smarty Had A Party takes your party very seriously!

Our customer service is open Sunday- Friday 9am - 5pm EST. If there is anything we can do to enhance your shopping experience, please contact us via live chat or call (314) 431-5400 / 855-4SMARTY.

Please feel free to drop us a line to share your thoughts on the site. All comments are welcomed!

Need to make a return? Please click here for return information

How to check on an order:

Click on Your Account, located in the upper right hand corner of your screen. There you can view your orders, update your billing or shipping address, or change your password.

What shipping carriers are used?

Smarty ships most packages via UPS Ground or UPS expedited shipping, 3 Day, 2 Day and Overnight.

Do you offer Free Shipping?

Yes! As long as your order totals $49.00 or more, standard UPS Ground shipping for most items delivered within the 48 contiguous states is free.

How are shipping charges calculated?

Shipping charges are based on the weight of your order, the shipping method selected and the distance traveled.

When will my order arrive?

Smarty offers UPS Ground shipping and three expedited methods. See below for an expedited shipping delivery schedule.

Standard Shipping:

  • For standard UPS Ground shipping, Please allow 1 to 6 Business days for delivery. To get the estimated ETA please add your items to the cart along with your address and you will be able to see the ETA. If you need your order sooner, please choose one of the expedited options.

Expedited Shipping:

  • Expedited orders have a 2PM EST cutoff to be shipped the same day otherwise they are shipped the next business day AFTER an order is placed.
  • Expect expedited shipments by the very end of the specified day.
  • Urgent Priority Expedited shipping with morning delivery is available by phone only. Please inquire at (314) 431-5400 / 855-4SMARTY.
  • Please add items to your cart, along with your shipping address and you will see a promised ETA.

 

Shipping methods and arrival days for Expedited shipping:

 Placed by 4PM EST Cutoff.

Orders

Overnight

2 Business Days

3 Business Days

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Placed Sunday

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Orders to Alaska, Hawaii and rural domestic addresses require one additional business day for delivery.

Please note that UPS does not guarantee against weather related delays. Make sure you give yourself an extra day to allow for weather issues.

What if an item is not in stock?

Smarty values the importance of your approaching event. We take extensive pains to ensure that all items featured on our site are in stock at all times and ready to ship. Occasionally, demand may exceed supply or a manufacturer delay may occur. In those situations, we make every effort to contact you via email or phone. Please make sure the contact information you provide is both accurate and the best way to reach you.

What if something is wrong with my order?

Smarty takes your party very seriously! As such, great effort is made to ensure your order is packed safely and accurately. If you feel there is a problem with the order you received, you must report it within 3 days of delivery. Please be sure to adhere to this reporting policy, as we unfortunately cannot investigate a delayed report. In case of damage, all merchandise, boxes and packaging materials must be preserved in their condition of arrival for proper inspection. Digital photos will be required to make a claim.

Can I return my items?

Please read our return policy.

Why do I have to provide my email address?

Your email address is necessary to identify you and communicate with you about the processing of your order.

Do you price match?

Yes! With the smarty price Promise we are committed to offering you the best possible prices. If you find an item that we offer, in the same color and size, in stock at a designated national competitor, we will gladly beat that competitor's price by 5%. The price we will beat is the total charge (Including minimum purchase requirements, shipping charges, and any other sneaky charges they may try to hide from you).

We are unable to match prices from outlet, discount, flash sale, auction or club websites, or from regional or non-U.S.-based stores and websites. Other retailers' promotional discounts, gift cards or shipping offers are also not eligible for matching. Price matched products don't qualify for further discounts. Tablecloths are excluded from this offer. Please call us at 1-855-476-2789 or email us at smartycare@smartyhadaparty.com with your request and we will be happy to assist you. Please see our terms and conditions page for more information.

Do you give out my email address to other companies?

No. We do not sell, rent or otherwise disclose your email address to any company. We may contact you with special offers and discounts. Of course, you may opt out of these promotional emails by updating your preferences within any promotional email you receive. For a complete overview of our privacy practices, please visit our privacy policy.

When will my order ship?

Most orders ship within 24 business hours, unless there is a delay in that case we will reach out and let you know.

Do you ship internationally?

We currently only ship to Canada. To obtain a shipping quote please add the items to your cart and along with your shipping information.

Do you ship to PO Boxes?

No, We currently do not ship to PO Boxes.

Do you ship to Alaska and Hawaii?

Yes we do! we even ship to all US territories. To obtain a shipping quote please add the items to your cart and enter all your information.

How can I track my order?

You can track your order here.

How can I confirm my order was received?

Once an order is placed you will get an email confirmation, If you do not see it please check your spam folder. alternatively you can check by entering your email here

How can I see if my order was shipped?

You can track your order here.

What payment methods do you accept?

We Currently accept all major Credit Cards, Paypal, Apple pay, Google Pay, amazon pay, and for wholesale customers with terms we offer pay by ACH, wire transfer or check.

Do you have a Wholesale Program?

Yes. Please reach out to us wholesale@smartyhadaparty.com with your name, company name, email, and phone number and someone will follow up with you.

Does the international shipping quote include duties?

Yes! the price you see is an all in delivered price, So you do not get surprised later on.

Do you collect sales tax?

We currently collect sales tax Only on orders shipping to NJ.

I am tax exempt how do I apply it?

Please sign up to be a smarty and email us at smartycare@smartyhadaparty.com and include proof of tax exemption along with the name, address and email address on the account and we will make that account tax exempt.